Credit/Collections Specialist


Neenah Foundry Co.
Neenah, WI

Position Details

Full Time | Regular
This is a salaried position.
Salary Not Specified
Start Date Not Specified

Candidate Requirements

High School Diploma Education

Job Summary

Assure Neenah Foundry Accounts Receivable file is managed according to company principles and Credit Department Policies and Procedures. Coordinate with Assistant Credit Manager and Credit Manager in assuring assigned receivable file is properly managed. Position reports directly to the Credit and Collections Manager but has “dotted line” reporting to the Assistant Manager of Credit and Collections (ACM) who will provide direction and support for the routine, day to day department operations, including but not limited to, collection calls, accepting credit card payments, Lien Navigator filings and customer reviews.

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Edu & Exp



  • Analyze current credit data, financial statements (if available) and market requirements as defined by sales, and determine the degree of risk involved in extending credit to new and existing customers.
  • Identify and resolve all customer questions and/or issues within twenty-four hours of customer inquiry
  • Coordinate with the Neenah Foundry Yards and Sales to credit review new customer accounts
  • Work closely with Sales and Customer Service to assure customer accounts are properly managed and risk is identified
  • Manage Credit Card transactions when required
  • Perform collection activities on open accounts to assure customer contact within twenty (20) days of invoice due date.
  • Manage all job accounting activity on specifically defined customer accounts.
  • Provide innovative means to reduce DSO and increase sales
  • Initiate and develop positive relationships with Neenah Foundry customers, sales, customer service and yards
  • Perform routine collection work on assigned open construction accounts
  • Coordinate with Assistant Credit Manager relative to all lien and bond activity on assigned customer accounts to assure company is adequately protected from potential loss
  • Review orders in order to approve credit to customers. this includes but is not limited to: DNBi reports, Trade and bank references, Review of past history, PACER review, Customer web site
  • When open account terms are not justified, suggest alternative means to close the sale and coordinate with the manager of credit and collections, such as: Joint Check, Progress Payments, Cash in Advance, Security Filings, Bank Guarantee, Manage customer inquiries and problem resolution on pricing, delivery, shipments, and tax questions.
  • If support outside the Credit Department is required, submit the inquiry to the billing or sales departments and follow up on resolution in a timely fashion
  • Recommend third party collection action after internal collection efforts are exhausted including working with collection agencies and attorneys
  • Approve credit card transactions when requested
  • Maintain electronic credit files

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA. Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong math skills required
  • Attention to detail and organizational skills required
  • Superior interpersonal communication and telephone skills
  • Strong analytical thinking and dispute resolution skills
  • Ability to work autonomously
  • Must be PC literate and have strong Microsoft Excel and Word ability

This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned.

Edu & Exp
  • High school diploma required. Associate’s or Bachelor’s degree in business, accounting or finance preferred.
  • NACM and/or WCA certification preferred. If not certified, be willing to initiate certification process within one (1) year from date of hire.
  • Prior Credit and Collection, lien and bond filing experience preferred.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.


Little to no travel is anticipated with this position

Candidates for positions with NEI, Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check, and drug screen. Visa sponsorship is not available for this position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.