Full Time | Regular
This is a salaried position.
Salary Not Specified
Start Date Not Specified
Bachelor’s Degree Education
A Customer Fulfillment Manager is responsible for facilitating on time and complete order fulfillment to meet customer requirements. This position will troubleshoot sales orders, enhance processes, ensure compliance to all company and business policies, and ensure appropriate order flow. This position will interact cross functionally with all elements of our product delivery team.
Provide clear & detailed order management communication to all affected stakeholders across the life cycle of the order.
Problem solve delivery issues and track orders to delivery.
Focus on customer parts fulfillment through order cycle; working proactively, accurately, and effectively to resolve customer issues.
Communicate effectively to process orders, address customer requests, and resolve issues.
Interface with internal customers daily to meet fulfillment needs for orders; enhance and maintain internal customer relationships through periodic touchpoints.
Act as the voice of the customer for escalations relating to orders and parts delivery.
Enhance existing processes and improve operational efficiency, consistency, and compliance in support of the organization’s financial and business objectives using action plans and business tools to motivate and excel.
Act as liaison between Sales, Procurement, Operations and Value Stream Manager functions to ensure exceptional customer service; drive fulfillment processes across cross-functional teams to support customer delivery expectations.
Utilize tools and present metrics to understand focus areas of continuous process improvement and to meet KPI targets.
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Job duties may change over time and additional job functions may become essential.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent Customer Service skills.
Must be extremely organized and detail oriented. Able to adapt quickly to changing priorities with a high degree of professionalism, diplomacy, discretion and judgment.
Must be highly motivated, self-starter willing to meet strict deadlines and time constraints.
Must be able to work independently with little or no supervision.
Effective collaborator able to thrive in a team environment.
Must demonstrate quick learning ability.
Must have excellent written/ verbal communication skills.
Must have solid proven problem-solving techniques.
This position description is intended to cover the most significant, ongoing job functions and competency areas.
Successful performance in the role will require performing satisfactorily other duties as assigned.
Edu & Exp
Bachelor’s degree in Business or Supply Chain, or at least 5 years’ experience in Supply Chain, Manufacturing, and/or Parts Fulfillment required.
Green Belt or equivalent quality certification preferred.
Effective project management skills and team leadership skills required.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Little to no travel is anticipated with this position
NEI is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status or national origin.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.